Airlines should publish real-time information regarding flight delays on their websites, inform affected passengers through WhatsApp messages and email, and sensitise their staff at airports to communicate with passengers: These were among the SOPs issued by the Directorate General of Civil Aviation (DGCA) to carriers Monday in view of massive disruptions in services due to fog.
The DGCA said, “In view of the prevalent fog season and adverse weather conditions, airlines may cancel, sufficiently in advance, such flights that are anticipated to be delayed or consequentially delayed on account of such conditions beyond a period of 3 hours with a view to obviate congestion at the airport and mitigate passenger inconvenience.”
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